852 MUCH FAQ
Frequently Asked Questions
Can’t find your question in the list?
Let us know your questions.
How do I start planning my trip with 852much?
Reach out to us by email or whatsapp and we can have a preliminary chat with you. This meeting is to understand your idea of a Hong Kong holiday and to share with you how we can be of help. If you are convinced that we are your go to planners, you sign us up to plan an itinerary that is tailor made to your thoughts. Along the journey of planning your holiday we will have regular meetings with you to share what we have in mind and fine tune the itinerary along the way till we reach the ideal one.
Will the bookings be made
by you?
While we do not make flight and hotel bookings, we are more than happy to share hotel options with you depending on your budget along with the pros and cons. However, when our itinerary involves workshops, restaurants that require bookings or ticketed events, we will be making the bookings for you.
If we want someone to accompany us on some of our experiences, can you provide this service?
If you would like someone to accompany you on some of your tours/ experiences in Hong Kong to get a more local flavour, we are happy to have a team member do the same. Please note that these individuals are not tour guides but more people who can help you navigate the city more comfortably. There will be an additional per day charge for this service.
What is your fee structure & what payment methods are accepted?
Our first preliminary meeting of 30-45 minutes is a complimentary one. Once you decide to go ahead with us and sign our agreement, we will be invoicing 75 % of our total charges. The balance 25 % is to be paid at least a week before you arrive in Hong Kong. You can make a payment to us via bank transfer. Alternatively, we can send you an invoice with a credit card payment link.
What is the cancellation
policy?
Once you sign up with us, 75% of our invoice is immediately payable. This amount is non-refundable. In case of cancellation of your travel plans, we will not be invoicing you for the remaining 25 %, provided you let us know at least a week in advance. The balance 25% of the invoice must be paid at least a week before you arrive in Hong Kong. If any advance payments have been made for bookings that are a part of your itinerary, the cancellation and refund policy will depend on their individual policies and we will have no control over it.